About the experience
What can I expect from the event?
Luna, A Journey to the Moon immersive expedition is a unique virtual reality experience taking visitors on a journey through space. This experience immerses you in a unique space voyage, exploring the excitement, scale, and wonder of lunar exploration.
Where is the experience located?
The experience is located on the first floor of the Samara Satélite shopping center, Ciudad Satélite, 53100 Naucalpan de Juárez, Mexico.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue. You'll be nestled safely indoors where the air temperature is controlled—perfect for escaping the unpredictable whims of the outside world.
How long does the experience last?
The immersive virtual reality experience lasts about 45 minutes. However, please allow about 1 hour total as you will need to drop off your personal belongings and pick up/return equipment.
Will food and beverage be available on site for purchase?
Food or beverage will not be available for purchase inside the venue. However, the shopping mall has a number of vendor options.
Is there parking available?
Samara Satélite has paid parking, available every day of the week from 6:00 A.M. to 12:00 A.M. It also offers valet parking, reserved spaces for people with disabilities and pregnant women, a motorcycle and bicycle area, and BMW charging stations for electric vehicles.
In what language is the experience presented?
The immersive expedition is available in two languages: English and Spanish.
Can I take pictures or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @fever_global. Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is only possible if authorized by a staff member.
Do you offer guided visits?
We offer on-site guest attendants throughout each phase of the experience, and there is a virtual reality guide in the experience. If needed, you will always be able to interact with one of our staff members for any needs and or questions.
Will there be an audio guide?
The immersive expedition is available in two languages: English, and Spanish.
What is the minimum age and height for the immersive expedition?
The minimum age authorized in the immersive virtual reality expedition is 8 years old. This experience is however more adapted to children starting from 11 years old. All children are the sole responsibility of their parent(s) and/or guardian(s). This is for the children's safety.
Is it necessary to dress in a specific way for this experience?
We recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps. For everyone's safety, we kindly ask you to store your backpacks and handbags in the lockers provided on site.
How many people can take part in the experience in the same group?
A group is made up of 6 visitors, but several groups of 6 people can follow the expedition and travel together.
Is it possible to sit during the experience?
No, the experience is made for you to wander the space for 45 minutes. For individuals with reduced mobility, we are happy to accommodate you. Please see more information below.
What does the equipment consist of?
The immersive expedition equipment consists of an adjustable virtual reality headset.
Are personal backpacks allowed into the experience?
Personal backpacks (even small ones) are not permitted during the experience. These can be left in the lockers/coat check on site.
Are there lockers and or a coat check on site?
Yes, there will be lockers / a coat check available on site.
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
What methods of payment are accepted on site?
Accepted methods of payment are credit and debit cards.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Can I get a gift voucher?
Yes, by going to the gift card section HERE, you can buy a gift card online which can be used for the experience.
Do I need to print my ticket?
No, we can scan your ticket electronically on your phone. However, to make the map easier to read, you can print out your ticket.
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, under the 'Tickets' section. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in with the same account you used to purchase the tickets. If you still can't find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you wish to make the change, please contact us and include the entry identifier associated with your purchase. You can also check if this option is available by viewing your ticket in the 'Tickets' section of the Fever App where, if enabled, the 'Change date and/or time' button will appear. Follow the steps provided in the link to change the date and/or time of the ticket.
No refunds are allowed in any case. For more information, you can consult our T&Cs.
Can I come back a second time for free?
Tickets for the experience are valid for one entry only.
Group bookings
Are school group visits offered?
Yes, Luna, A Journey to the Moon is a great activity for schools and day camps interested in exploring history, art, and technology. We offer preferential pricing for school groups and will work with you to create a fun and enriching experience for your students. For more information, please don't hesitate to contact us at groups@feverup.com
Are corporate or private group tours available?
If you would like to book for a large group, please reach groups@feverup.com with your preferred attendance date and the size of your group.
Do all the members of my group have to be together to register?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest you order your tickets separately.
Do you offer press passes?
If you would like a press pass, please email press@feverup.com.
About access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket.
What are the closest stations? What's the best public transportation?
The closest stations for walking access to Samara Satélite are the bus stops 'Prolongación Av. Santa Fe – Alameda Poniente' (approximately 2 min), 'Frente Plaza Samara' (about 3 min), and 'Antonio Dovali Jaime 2' (around 3–4 min), as well as Cuatro Caminos Metro via its CETRAM terminal 'Mexipuerto Cementos Fortaleza', approximately 10–15 min on foot.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Anything which may disturb the other visitors like flash photography or alcohol are not allowed on the experience. For the safety of all guests, firearms, knives, mace, or any item that could be used to inflict harm (at the discretion of venue management) are prohibited in our venues. Firearms are not allowed despite carry permits or licenses, including for off duty law enforcement.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will restrooms be available on site?
Yes, restrooms will be available within the mall for your convenience. Please ask our staff if you are unable to locate them.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Access, health & security
Is the experience accessible for people with reduced mobility?
Yes, the immersive expedition is accessible to people with reduced mobility. The venue access is on the first floor, there are available elevators to get to the space of the experience and the equipment is adapted for people with reduced mobility. There is also ADA parking available in the parking of Samara Satélite.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker at the entrance of the venue.
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia and/or vertigo. People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
Is the experience accessible for deaf/visually impaired people?
The visual content of our immersive expedition is not subtitled, so it is not suited for customers with a hearing impairment. We are doing our best to make all our experiences inclusive and would recommend you take a look at other experiences in your city.
Will there be strobe lights?
This event won't include strobe lights.
Is it safe to experience this if I'm pregnant?
Please note that in some cases during pregnancy you are more prone to dizziness, and all throughout the experience the ground will be a hard surface. For safety reasons, we do not recommend this to those who are pregnant, however, the visual VR aspect of the experience itself will not cause any harm during pregnancy. If you do intend to attend while pregnant, it is recommended to consult your doctor before your experience. Please note that at one point during the experience you are requested to bend down to access one of the chapters.
Can you do the experience with a child in a baby carrier or stroller?
No, the equipment (computer on the back and headphones on the head) is incompatible with carrying a baby in a baby carrier, on your stomach, on your back, or within a stroller.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
No, unfortunately people with a heart condition or epilepsy cannot take part in our immersive virtual reality expedition.
Can children do virtual reality alone?
Children aged 8 to 11 must be accompanied to take part in the experience.
Luna, A Journey to the Moon is suitable for families with children aged 8 and above. Children under the age of 8 are not allowed to participate, even when accompanied by an adult, for safety reasons and size incompatibility with the headset.
Can I bring animals? Are service dogs allowed?
Due to the nature of multi-user tracking technology, we permit service dogs only for a seated experience to avoid collision with other users in virtual reality.
Is it possible to wear eyeglasses?
Yes, people who wear glasses can experience our expedition in virtual reality. Our staff will be on hand to show them how to position the headset correctly.
Note to any visitors wearing prescription glasses: we advise using normal reading glasses, as other types such as varifocals may lower the overall viewing experience.
I have hearing aids. Am I able to do the experience?
Yes, a person wearing a hearing aid can follow and hear the content of the experience. The virtual reality headset has small speakers that emit sound over the ears.
INSPIRED BY THE MOON
BASED ON REAL
FILMED IN CUTTING-EDGE
INSPIRED BY THE MOON LANDING MISSION
BASED ON REAL NASA ARCHIVES
DESIGNED FOR EVERYONE
